Introducing PhoneIQ for Salesforce High Velocity Sales

We are happy to announce the release of PhoneIQ’s CTI integration with Salesforce High Velocity Sales! With this new release we continue to renew our commitment to building the best telephony and cloud communications solution for companies using Salesforce.  Companies leveraging Salesforce High Velocity Sales as their Engagement tool for their Inside Sales teams can …

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Enabling remote work through the COVID-19 pandemic with PhoneIQ

At PhoneIQ we are committed to helping businesses promote and enable work from home policies to slow down the COVID-19 outbreak. As businesses, we’re forced to make sacrifices and take unprecedented measures to protect the health of our employees while serving the needs of our customers. Maintaining communication with your people and customers have always …

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December News: Live Console and more!

We are happy to announce the launch of our brand new Live Console! Included with our Premium and Enterprise editions, it enables supervisors to easily monitor and manage agent status in real time, coach reps and track inbound call volume from one convenient place. Setup guide Your account should be either in PhoneIQ Premium or …

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10 Things to Look for When Selecting Call Center Software for Salesforce

Selecting a call center platform to pair with your Salesforce instance is not easy. The AppExchange has seen unprecedented growth in app offerings during the last few years, making it increasingly complex for Salesforce administrators and business managers to distinguish the good from the great. We’ve compiled a no-frills list of key requirements to look …

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7 Key Criteria for Selecting a Salesforce CTI Solution

In today’s competitive landscape, communications have become cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale. Legacy telephony and communications infrastructure has been traditionally relegated to IT, operating in siloed environments with no interoperability with …

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