December News: Live Console and more!

We are happy to announce the launch of our brand new Live Console! Included with our Premium and Enterprise editions, it enables supervisors to easily monitor and manage agent status in real time, coach reps and track inbound call volume from one convenient place.       Your account should be either in PhoneIQ Premium …

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10 Things to Look for When Selecting Call Center Software for Salesforce

  Selecting a call center platform to pair with your Salesforce instance is not easy. The AppExchange has seen unprecedented growth in app offerings during the last few years, making it increasingly complex for Salesforce administrators and business managers to distinguish the good from the great. We’ve compiled a no-frills list of key requirements to …

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7 Key Criteria for Selecting a Salesforce CTI Solution

In today’s competitive landscape, communications have become cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale. Legacy telephony and communications infrastructure has been traditionally relegated to IT, operating in siloed environments with no interoperability with …

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