5 things we learned about Salesforce Summer Release

It’s incredible how time flies when you’re having fun!  And yes it’s that time of year another Salesforce major release is here.  Today we cover some of the things we loved about the 2020 Salesforce Summer Release that have caught our eye. 1. Work Through Lists with Ease Using Split View for Standard Navigation Similar …

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Introducing PhoneIQ for Salesforce High Velocity Sales

We are happy to announce the release of PhoneIQ’s CTI integration with Salesforce High Velocity Sales! With this new release we continue to renew our commitment to building the best telephony and cloud communications solution for companies using Salesforce.  Companies leveraging Salesforce High Velocity Sales as their Engagement tool for their Inside Sales teams can …

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Four Keys to Successfully Manage Remote Sales Teams

In a previous role, I inherited a team of Salespeople that were geographically dispersed on both coasts here in the US. At the time, leading remote teams was a foreign concept to me and required a skillset with which I was not equipped. I needed to adapt and do so quickly. To give a bit …

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Enabling remote work through the COVID-19 pandemic with PhoneIQ

At PhoneIQ we are committed to helping businesses promote and enable work from home policies to slow down the COVID-19 outbreak. As businesses, we’re forced to make sacrifices and take unprecedented measures to protect the health of our employees while serving the needs of our customers. Maintaining communication with your people and customers have always …

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December News: Live Console and more!

We are happy to announce the launch of our brand new Live Console! Included with our Premium and Enterprise editions, it enables supervisors to easily monitor and manage agent status in real time, coach reps and track inbound call volume from one convenient place. Setup guide Your account should be either in PhoneIQ Premium or …

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7 Key Criteria for Selecting a Salesforce CTI Solution

In today’s competitive landscape, communications have become cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale. Legacy telephony and communications infrastructure has been traditionally relegated to IT, operating in siloed environments with no interoperability with …

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