Discover all the features and latest innovations that will help power your new customer experience
An IVR or phone menu automatically routes callers to the right recipient. An IVR helps create a professional customer experience while increasing agent efficiency.
Add custom business hours to your different phone numbers based on your unique business needs.
Group your employees by teams based on skills. Choose between simultaneous ring or call cascading.
Better monitor your team’s performance and the quality of your service by recording calls and listening back on them.
Every teammate can be easily reached by dialing their unique 3 or 4 digit extension number.
Easily personalize your greetings and leave of absence messages. Listen to your voicemails from your PC, mobile, deskphone or receive them via email.
Agents can choose between cold transfer or warm transfer. Warm transfer allows them to check in with their colleague before transferring the call.
Forward calls to external phone numbers and remain available when you are on the go.
View a complete record of incoming and outgoing phone calls, including the name of the caller, the number or extension dialed, and the time, date, and duration of the call.
Personalize your greeting and hold music. Easily import a pre-recorded file from your computer and customize your caller experience.
Plug & play provisioning of all devices including desk phones makes deployments a breeze and reduces overall complexity.
Instantly access local phone numbers in 50+ countries, allowing customers to call a familiar number at a local rate. Operate in any country without having to open an office.
Instant provisioning of local and toll free phone numbers in 50+ countries allows companies to easily operate at global scale without having to move offices.
Call phone numbers in 190+ countries with HD quality and at the best rates in the industry.
Keep callers on hold until the next teammate is available with advanced call queuing. Select between multiple call distribution systems and leverage advanced options to personalize the on hold experience.
Automatically announce the estimated wait time to callers on hold.
Automatically announce the position of each caller on the hold queue.
Make real-time, data driven, decisions with the Live Supervisor Console, providing deep insight into agent performance and tools that allow managers to listen, monitor and intervene phone calls.
Call monitoring allows managers to easily coach agents and ensure a great customer experience.
Speak to agents secretly without the caller knowing during active calls.
Managers can instantly intervene during live calls between agents and callers.
Gauge your team’s performance using Salesforce based pre built dashboards for Sales & Service teams that keep track of your call center KPI’s.
Provide agents a list of tasks to complete before moving to the next call, like setting disposition codes, tags, etc.
Encourage agents to power through their dialing sessions using our advanced call lists with deep Salesforce integration.
Add call summary notes and disposition codes to your call logs to ensure relevant customer information is retained inside Salesforce.
Tag inbound and outbound calls to easily filter and find important calls.
Host conference calls and connect with up-to 40 participants with cloud based call conferencing. Easily invite, kick or mute participants on the fly.
Allows participants to connect using either a web browser, company extension or via local or international phone numbers.
Connect callers worldwide with our global conferencing system that routes callers through the nearest PoP (Point of presence) to ensure quality.
Schedule conference calls directly into Google Calendar.
Host multiparty conference calls and connect with up-to 6 participants with cloud based video conferencing. Easily invite, kick or mute participants on the fly.
Video quality is automatically modified by the system based on each callers bandwidth connectivity.
Schedule conference calls directly into Google Calendar
Easily connect with co-workers on the office or on the go using private and group messaging designed for modern teams.
Share files from your computer or mobile device instantly with co-workers.
Instantly know if teammates are available or busy.
Share files from Dropbox with teammates.
Use your iPhone to make and take calls, check your voicemail and join conference calls.
Use your Android device to make and take calls, check your voicemail and join conference calls.