- Reduce wasted time
Connect customers to the right agent, every time
Improve your call center efficiency and overall effectiveness with Salesforce powered call routing. Our real time IVR integration with Salesforce matches callers to open cases and routes them to the right agent, saving valuable time for both the caller and agent while delivering a superior customer experience.
- Increase agent effectiveness
Turn agents into experts
PhoneIQ instantly puts past caller activity and interactions at your agents fingertips so they can easily understand why customers are calling and with whom they’ve spoken in the past. Agent comments, tags and disposition codes provide further insight and intelligence that will help your team perform and deliver exceptional customer service every time.
- Boost agent productivity
Automate customer support excellence
Automate repetitive tasks and workflows with PhoneIQ’s powerful Salesforce automation layer. Supervisors can easily automate tasks like call logging and automatic case creation based on events like connected calls, missed calls, voicemails and more.
Reporting & Analytics
Leverage rich analytics and surface key insights with Salesforce based reporting to better understand your call center activity. Make data driven decisions and pave your way into unparalleled customer satisfaction.Try free
Get real-time visibility into your call center and KPI’s. Coach agents and track overall results with call monitoring, whisper and barge. Set thresholds and targets for automatic performance monitoring.Try free
Setup real time contact synchronization between Salesforce and PhoneIQ for true bidirectional contact sync. Create custom rules to control which contacts get synced between both platforms.Try free
Administrate all your communications from within Salesforce. Remotely setup and manage locations, users & devices. Securely delegate partial management to supervisors.Try free
Enable anywhere service
Allow agents to make and take calls from anywhere using our mobile and desktop apps. Agents can easily access all features on the go. Ensure business continuity and disaster recovery by eliminating on premise solutions that are vulnerable to hardware damage and power outages.