Blog I PhoneIQ

15 min

5 Cloud Telephony Features to Skyrocket Customer Callbacks in 2025

Empowering Salesforce users with next-gen telephony & AI-driven experience In 2025, cloud telephony isn’t just a “nice to have” — it’s mission critical for Salesforce-powered sales and service teams who want to automate workflows, drive efficiency, and dramatically improve callback (and conversion) rates. Below, we dive into five must-have cloud telephony features — and how they integrate with Salesforce — to help your organization deliver seamless customer experiences, unlock data-driven insights, and scale intelligently.

10 min

7 Reasons Real Estate Agencies Should Use Salesforce CCaaS in 2025

The real estate market is fast-paced, competitive, and highly relationship-driven. Buyers expect quick responses, personalized experiences, and seamless communication across multiple channels. Traditional phone systems and fragmented customer service platforms can no longer keep up with these expectations. That’s why Contact Center as a Service (CCaaS), powered by Salesforce and enhanced by integrations like PhoneIQ, has become the go-to solution for forward-thinking real estate agencies.

10 min

Salesforce Reporting & Data Visualization: Tips and Tools to Power Insights in 2025

In today’s fast-paced business environment, data is only as useful as how clearly you can see and act on it. Salesforce remains a core platform for sales, support, marketing, and operations teams—but as data volumes grow, so does the challenge of turning rows and columns into actionable insight. This post walks through updated tips, tools, and best practices for building Salesforce reports and dashboards that are not only accurate but also visually compelling and timely.

22 min

How to Deploy Standard Field Picklist Values in Salesforce (2025 Update)

When working with Salesforce, picklists are essential for ensuring data consistency, guiding user input, and simplifying reporting. Standard picklist fields (those provided by Salesforce by default) often require value updates across environments (sandbox, QA, production, etc.).

7 min

Boost Your Salesforce Sales: 5 Must-Have Features from PhoneIQ

In today’s competitive B2B sales environment, it’s not enough to have a CRM — you need an integrated, intelligent communication platform that elevates your team’s performance and eliminates inefficiencies. If your organization relies on Salesforce, you already understand the importance of a well-optimized sales stack. But what if you could take your existing investment further — without adding tech complexity?

10 min

How PhoneIQ Helps Salesforce Teams Work Smarter with Seamless CTI Integration

Salesforce is the hub for countless organizations. It’s where sales teams track opportunities, customer service managers oversee cases, and admins keep operations running smoothly. But one critical communication channel — the phone — often lives outside Salesforce.

10 min

Why PhoneIQ’s Salesforce Integration Is a Game-Changer for Small Businesses

As a small business, you’re constantly trying to do more with less. You need enterprise-grade tools that are powerful, but also simple and affordable. That’s exactly what PhoneIQ delivers. Its seamless integration with Salesforce gives you a professional phone system that’s easy to use, scalable, and built to help your team close more deals and support customers better.

20 min

10X Your Salesforce Experience with Cutting-Edge CTI and Call Center Software

Revolutionize your CRM with Salesforce CTI and modern phone systems like PhoneIQ. Discover key features, benefits, comparisons, and expert tips to elevate your call center operations.

12 min

Why Your Sales Team Needs a Power Dialer in Salesforce

In the fast-paced world of outbound sales, speed and precision are everything. Reps are expected to hit high-volume call targets, personalize outreach, and log every interaction—all without missing a beat. The problem? Manual dialing and scattered systems drain productivity. That’s where a power dialer in Salesforce becomes a game-changer. Let’s break down why your team needs one—and how features like CTI integration, auto dialers, IVR, call recording, and more can transform your sales motion from chaotic to scalable.

15 min

Call Center as a Service (CCaaS) for Salesforce Users: The Future of Customer Engagement is Here

In today’s competitive marketplace, delivering exceptional customer experiences isn't optional — it’s mission-critical. For organizations that rely on Salesforce to manage customer relationships, integrating call center operations into the CRM ecosystem is a game-changer. That’s where Call Center as a Service (CCaaS) comes in. CCaaS solutions like PhoneIQ offer a cloud-native, scalable, and deeply integrated telephony experience for Salesforce users — unlocking new levels of efficiency, visibility, and customer satisfaction.

5 min

5 Best Dashboard ideas for Salesforce you had never thought of - Updated for 2025

In 2025, Salesforce dashboards have evolved beyond traditional reporting tools to become dynamic, AI-driven platforms that provide real-time insights and foster strategic decision-making. Building upon foundational concepts, here are five innovative dashboard ideas tailored for today's sales and revenue teams:

12 min

Transforming Sales and Service with Salesforce CTI: A Complete Guide to CTI Integration, IVR, Call Analytics & More

Delivering exceptional customer experiences isn’t just a nice-to-have—it’s a competitive necessity. As organizations strive to meet rising customer expectations while boosting efficiency and revenue, technology continues to play a central role. Salesforce, the world’s #1 CRM platform, empowers businesses to manage customer relationships effectively. However, its power multiplies when combined with Computer Telephony Integration (CTI). Enter Salesforce CTI: a game-changing solution that bridges the gap between telephony systems and Salesforce, empowering sales and service teams to work faster, smarter, and more effectively.

Apr 29, 2025

by

Kory Westerburg

17 min

8 Salesforce Call Center KPIs Every Outbound Team Must Track in 2025 to Drive Revenue

15 min

5 Cloud Telephony Features to Skyrocket Customer Callbacks in 2025

10 min

7 Reasons Real Estate Agencies Should Use Salesforce CCaaS in 2025

10 min

Salesforce Reporting & Data Visualization: Tips and Tools to Power Insights in 2025

22 min

How to Deploy Standard Field Picklist Values in Salesforce (2025 Update)

7 min

Boost Your Salesforce Sales: 5 Must-Have Features from PhoneIQ

10 min

How PhoneIQ Helps Salesforce Teams Work Smarter with Seamless CTI Integration

10 min

Why PhoneIQ’s Salesforce Integration Is a Game-Changer for Small Businesses

20 min

10X Your Salesforce Experience with Cutting-Edge CTI and Call Center Software

12 min

Why Your Sales Team Needs a Power Dialer in Salesforce

15 min

Call Center as a Service (CCaaS) for Salesforce Users: The Future of Customer Engagement is Here

5 min

5 Best Dashboard ideas for Salesforce you had never thought of - Updated for 2025

12 min

Transforming Sales and Service with Salesforce CTI: A Complete Guide to CTI Integration, IVR, Call Analytics & More

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