PhoneIQ | Blog: Salesforce Category

20 min

PhoneIQ vs Aircall: Quick Overview

Both PhoneIQ and Aircall help teams manage business calls at scale. They’re cloud-based, modern, and widely used by sales and support teams. The difference isn’t in whether they handle calls — it’s in how deeply those calls connect to your revenue workflows.

Jan 28, 2026

Divya Chauhan

Salesforce

60 min

The Ultimate Salesforce CTI Optimization Checklist: Making Your Phone System Actually Work

Calls aren't logging to the right records. Reports show numbers that don't match what actually happened. Sales reps are keeping external spreadsheets because they don't trust Salesforce data. Your admin is spending hours every week troubleshooting the same issues over and over. And worst of all, reps have started dialing from their personal phones because "it's just faster that way."

Jan 20, 2026

Kory Westerburg

Salesforce

50 min

The Admin's Guide to Salesforce Open CTI Configuration

Open CTI has been around for over a decade, but somehow it still manages to confuse even experienced Salesforce admins. Maybe it's the JavaScript API that feels foreign if you're used to point-and-click configuration. Maybe it's the abstraction layer between telephony providers and Salesforce that makes troubleshooting feel like detective work. Or maybe it's just that the documentation assumes you already know what you're doing.

Jan 15, 2026

Kory Westerburg

Salesforce

50 min

Integrating PhoneIQ with Salesforce Service Cloud Voice

Service Cloud Voice changed the game when Salesforce launched it. For the first time, you could handle telephony directly within Salesforce without cobbling together third-party CTI adapters and hoping everything worked. But here's the thing: Service Cloud Voice is primarily built for service teams handling inbound support calls. What about sales teams who need sophisticated outbound dialing, AI-powered conversation intelligence, and power dialing capabilities?

Jan 13, 2026

Kory Westerburg

Salesforce

42 min

How to Build an AI-Enhanced Power Dialer in Salesforce

The landscape of sales engagement is changing faster than most teams can keep up with. If you're a Salesforce admin reading this in early 2026, you already know that the old ways of managing call campaigns just aren't cutting it anymore. Your sales reps need to connect with more prospects, have better conversations, and close deals faster. And honestly, they need technology that actually helps them instead of getting in their way.

Jan 12, 2026

Kory Westerburg

Salesforce

25 min

Salesforce CTI in 2026: What's New and What's Next

We're entering 2026 with major shifts happening in the Salesforce CTI landscape. Some of these changes have been building for months, while others represent new directions that will reshape how contact centers operate within Salesforce.

Jan 6, 2026

Kory Westerburg