There isn’t one single dialer that's better than the others, and none of them are perfect. You just need to identify which one works the best for your needs. This article will shed some light on these three, along with their advantages and disadvantages so you can assess which one can take your operations to the next level.
This guide is a quick overview of the most essential Standard Objects in Salesforce. After reading this, you should be able to begin using out-of-the-box features and functionality, and start working your way towards being the next Salesforce success story.
The greater the volume of a business’ customers, the more important it is to have a system that manages client information, process automation, reporting, task documentation, scheduling, and more. Of the many types of businesses, Contact Centers regularly work with massive client bases, making them an ideal candidate for a robust CRM platform.
If you are interested in ways to fully utilize all that HVS has to offer, you’re probably going to need a tip or two in the beginning. Whether you’re looking for a specific solution to a problem or just looking for new ways to use HVS, I hope you find something useful in the ramblings below!
We’ve done the heavy lifting and put together a guide of the top six call center solutions for Salesforce Sales & Service Cloud to help you get the best system that meets your needs.
If you’re looking to integrate your telephony into Salesforce CRM, you’ll need to choose from several CTI (Computer Telephony Integration) options. To help you narrow down the field and choose the best solution for you, we’ve compiled a countdown of the top five CTI solutions for Salesforce CRM along with a brief review of each option.