Turn customers into advocates

Deliver amazing customer experiences by combining next-generation cloud call center technology with the leading customer success platform.

phoneiq screen

All in one communication solution for outstanding customer service

Log every conversation in Salesforce

Capture all conversations and interactions automagically in Salesforce with PhoneIQ’s advanced automated call logging. Sync relevant call data like call duration, call recording, agent notes, call outcome and more.

Screenpop & click to dial

Deliver a memorable and personalized customer experience by empowering reps with the right caller information and context on every call. Enable fast and easy outbound calling without leaving Salesforce with click to dial.

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Automatic Case Creation

Setup custom workflows to automate case creation for events like missed calls, voicemails or new incoming calls. Leverage PhoneIQ Automation Studio for unprecedented Salesforce orchestration.

CSAT Surveys

Gather timely feedback and measure overall customer satisfaction with custom, phone based, surveys that help you gauge customer happiness and call center effectiveness.

Enable Anywhere Service

Allow agents to make and take calls from anywhere using our mobile and desktop apps. Agents can easily access all features on the go, ensuring business continuity by eliminating on premise solutions that are vulnerable to hardware damage and power outages.

Deliver great customer experiences

Seamlessly pair next generation contact center software with Salesforce

- Salesforce Call Routing

Connect Customers to the right Agent

Improve your call center efficiency with Salesforce powered call routing that matches callers to open cases and object owners, saving time and delivering a memorable customer experience.

- Enhanced Caller Insights

Turn Agents into Experts

Instantly know who is calling, via which phone number and queue calls are coming through and provide agents with key context like past conversations, cases and more.

- Enhanced Caller Insights

Turn Agents into Experts

Instantly know who is calling, via which phone number and queue calls are coming through and provide agents with key context like past conversations, cases and more.

- Boost Agent Productivity

Automate Everything

Seamlessly sync call data into Salesforce with automations and real time contact sync. Easily assign calls to new or existing cases or leverage workflows for automated logging.

Keep a pulse of your contact center

Dashboards & Analytics

Monitor your key call center metrics and make smarter business decisions with our Native Salesforce Dashboards designed to deliver KPI’s for customer service teams

Track call outcome

Allow agents to add call comments, disposition codes, call tags and more while leveraging automatic data sync with Salesforce.

Monitor & coach agents

Get real-time visibility into your call center activity and KPI’s. Coach agents with call monitoring, whisper and barge. Set thresholds and targets to automatically track performance.

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PhoneIQ for Service features

Advanced Call Queuing

Put callers on hold while agents become available. Choose between various routing options.

On Hold Announcements

Let callers know their position in the queue or estimated wait time.

Voicemail

Allow callers to leave a voicemail message if no agents are available.

Call Recording

Setup automatic call recording and listen to conversations for coaching & training.

Click to Dial

Click on phone numbers in Salesforce to automatically dial it in PhoneIQ.

Intelligent Routing

Connect callers automatically to the best agent based on Salesforce data.

Analytics & Coaching

Track call outcome in real time and scale sales success across your team predictively.

Rep Mobility

Make and take phone calls on the go from your PC or mobile.

Try PhoneIQ for Free

Empower your team with the leading business communications solution for Salesforce.
Let’s get started.