Screenpop and click to dial
Leverage powerful screenpop technology to automatically route agents to the right case record in Salesforce when an inbound or outbound call is initiated. Setup rules for different scenarios like known and unknown numbers.
Automatic case creation & assignment
Create workflows to streamline case creation and assignment for telephony events like missed calls, voicemails or new incoming calls. Use your existing case assignment rules and PhoneIQ managed screenpop to save valuable agent time.
Capture all customer conversations
Capture all interactions automatically in Salesforce. Seamlessly sync valuable data like related case, call duration, call recording, agent comments, call tags, call outcome, customer mood and more.