Leverage Salesforce call routing to automatically connect callers to the right rep based on Salesforce data like: Case Owner, Contact or Account Owner.
Reduce average handle time by instantly providing call center agents with deep visibility into who is calling, why, via which line and all past customer interactions. Leverage powerful screen pop technology to quickly navigate to open cases, customer records and more.
Leverage powerful in-call controls like hold, call transfer, agent comments, tags, call assignment to new or existing cases and more. Call data will be automatically synced and logged into Salesforce, no manual data entry required.
Put callers on hold while agents become available. Choose between various routing options.
Allow callers to leave a voicemail message if no agents are available.
Let callers know their position in the queue or estimated wait time.
Setup automatic call recording and listen to conversations for coaching & training.
Click on phone numbers in Salesforce to automatically dial it in PhoneIQ
Connect callers automatically to the best agent based on Salesforce data.
Track call outcome in real time and scale sales success across your team predictively.
Make and take phone calls on the go from your PC or mobile.