Multi level IVR
Intelligent phone menus that help route callers to the right agent.
Setup automatic call recording and listen to conversations for coaching & training purposes.
Advanced call queueing
Put callers on hold while agents become available. Choose between various routing options.
Allow supervisors to coach agents with monitor, whisper & barge from the supervisor console.
Access your voicemail from any device. Use visual voicemail and voicemail to email.
Advanced call controls
Cold & Warm Transfer, hold, call flip between devices, BLF and much more.
Make and take phone calls on the go from your PC or mobile device.
Connect with your team and customers face to face with simple, hassle free, online meetings.