Answer
First-ring coverage
Natural conversation for inbound calls, after-hours overflow, busy queues, and repetitive call paths.
phoneiq://voice-agent-live
AI voice agents built for the calls your business actually runs.
We build a custom agent on your phone line, connect it to your CRM and operating data, and tune it to answer, qualify, schedule, text, email, and hand off with context intact.
caller_intent book appointment
crm_match contact found · open opportunity
calendar Thursday 11:00 AM reserved
sms confirmation sent
handoff note written to Salesforce
Capabilities
A phone operator with working memory
The agent does not just talk. It listens, checks the system, makes a decision, takes the action, and leaves the record cleaner than it found it.
Qualify
Structured intake
Collects the details your team needs without turning the call into a brittle phone tree.
CRM
Read and write records
Finds the right account, lead, contact, case, or opportunity, then writes back outcomes and notes.
Schedule
Book real time
Checks calendars, confirms availability, books the slot, and sends the follow-up before the caller hangs up.
Follow up
SMS and email
Sends confirmations, links, recap emails, reminders, and next steps in the voice your business uses.
Escalate
Human handoff
Transfers when judgment matters, with the reason, summary, and call context already captured.
In the call
It hears the caller, checks the facts, and moves the work forward.
Realtime voice matters because callers interrupt, change their mind, ask messy questions, and expect the system to keep up. PhoneIQ agents stay in that loop while connected to the tools behind the line.
01 Recognize caller and intent
02 Ground response in business data
03 Take the action in the right system
04 Write a clean operational trace
CallerI missed a call from your team. Can you tell me what it was about?
PhoneIQ AgentI found your account. It looks like Sam called about your setup appointment. I can reschedule that now.
CallerTomorrow afternoon works.
PhoneIQ AgentDone. I booked 2:30 PM, texted the confirmation, and added a note for Sam.
How it works
Bespoke setup, not a blank dashboard
We build the agent with your team, test it against real scenarios, and tune the behavior before the line takes production calls.
01 · Map
Decode the call paths
We map who calls, why they call, what your team checks, and what a finished call should leave behind.
02 · Connect
Wire the stack
CRM, calendar, SMS, email, routing, data sources, and escalation rules become part of the agent's work loop.
03 · Rehearse
Test the messy calls
We run the agent through edge cases, interruptions, unclear asks, and handoff moments until the behavior is steady.
04 · Go live
Answer real callers
The agent goes live on real numbers with observability, tuning, and a human path whenever the call needs one.
The engine
Realtime intelligence on carrier-grade rails
OpenAI realtime speech-to-speech gives the agent a single conversational loop: hear, reason, respond. Telnyx gives it the calling infrastructure underneath. PhoneIQ connects both to your real workflow.
+
Realtime Responds in the rhythm of a live call.
Grounded Uses your systems for context and action.
Observable Every call leaves a trace your team can inspect.
Control layer
The agent has boundaries, escalation, and a paper trail.
Bounded knowledge Uses approved data sources and the workflow you define.
Handoff paths Routes to a person when a call needs judgment, empathy, or authority.
Operational trace Captures what happened, what changed, and what the next step is.
Objections
Good questions before a phone line gets a mind
How custom is it?
We map your call paths, systems, voice, escalation rules, and target outcomes. The agent is built around your operation instead of being a generic phone bot with a script pasted in.
Can it update our CRM?
Yes. The agent can read relevant CRM context and write back call outcomes, notes, tasks, appointments, and handoff details when the call is done.
Does it run on real phone numbers?
Yes. PhoneIQ agents run on real phone numbers over carrier-grade telephony infrastructure, so callers do not need a new behavior.
What happens when a human should take over?
Escalation is part of the build. The agent can transfer, route, summarize, and pass the call with context when judgment or authority belongs with a person.
What is the beta for?
The beta is for teams ready to put a custom voice agent into a real workflow. We are onboarding deliberately so each setup can be mapped, tested, and tuned.
// beta intake
Tell us where to reach you. We will look at the call path, systems, and first agent workflow with you.