There isn’t one single dialer that's better than the others, and none of them are perfect. You just need to identify which one works the best for your needs. This article will shed some light on these three, along with their advantages and disadvantages so you can assess which one can take your operations to the next level.
This guide is a quick overview of the most essential Standard Objects in Salesforce. After reading this, you should be able to begin using out-of-the-box features and functionality, and start working your way towards being the next Salesforce success story.
The greater the volume of a business’ customers, the more important it is to have a system that manages client information, process automation, reporting, task documentation, scheduling, and more. Of the many types of businesses, Contact Centers regularly work with massive client bases, making them an ideal candidate for a robust CRM platform.
If you are interested in ways to fully utilize all that HVS has to offer, you’re probably going to need a tip or two in the beginning. Whether you’re looking for a specific solution to a problem or just looking for new ways to use HVS, I hope you find something useful in the ramblings below!
We’ve done the heavy lifting and put together a guide of the top six call center solutions for Salesforce Sales & Service Cloud to help you get the best system that meets your needs.
If you’re looking to integrate your telephony into Salesforce CRM, you’ll need to choose from several CTI (Computer Telephony Integration) options. To help you narrow down the field and choose the best solution for you, we’ve compiled a countdown of the top five CTI solutions for Salesforce CRM along with a brief review of each option.
Dreamforce 2021 is in the books, and as usual Salesforce delivered an amazing experience. After 20 years of ever-increasing growth, Dreamforce had ballooned into one of the largest tech conferences on the planet.
If you are a fan of Salesforce’s Flow engine, several of the Service Cloud enhancements that have been announced will be exciting to you.
Day 1 had large doses of musical talent with Metallica, Lionel Ritchie, and Foo Fighters (featuring the Mascots) all performing. Day 2 switched the focus primarily to business leaders from several different industries including Accenture, Deloitte, Mulesoft, Rocket Companies, and Williams-Sonoma.
Dreamforce is finally here! It is accessible in a truly hybrid form both live in-person and with broadcasted sessions online through Salesforce+. Here are several of the highlights from the perspective of a virtual attendee.
Keeping your clients and reps happy shouldn't be a chore. Use these tools to increase your call center performance and customer satisfaction.
This article discusses best practices for setting up and entering opportunities to ensure that your organization best utilizes the benefits of the inherent Salesforce features.