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30 min

How to Optimize Your Salesforce Case Management for Better Customer Satisfaction

Optimize your Salesforce case management strategy to improve customer satisfaction, speed resolution times, and streamline workflows in Service Cloud. Learn best practices for routing, automation, knowledge base management, and AI-driven case handling.

Feb 12, 2026
  by
Shishir K.
Salesforce
35 min

How to Improve First Contact Resolution with CTI Data

First contact resolution is one of those metrics that sounds straightforward until you try to actually move it. You know what it is: the percentage of customer issues resolved on the very first interaction without a callback, escalation, or follow-up. You know it matters: high FCR scores correlate directly with customer satisfaction, lower operational costs, and reduced churn. And you probably know your current number isn't where it needs to be.

Feb 11, 2026
  by
Kory Westerburg
Salesforce
20 min

Best Phone Systems for Salesforce Users: How to Choose the Right CTI and VoIP Integration

Maximize your sales potential with the best phone systems for Salesforce users. Enhance communication and boost productivity effortlessly today!

Feb 9, 2026
  by
Shishir K.
Salesforce
30 min

Salesforce CTI Integration Challenges and How to Solve Them

Most CTI integration challenges follow predictable patterns. Once you understand the common issues and their solutions, you can navigate implementation much more smoothly. This guide walks through the challenges that trip up most implementations and shows you exactly how to solve them.

Feb 3, 2026
  by
Kory Westerburg
Salesforce
20 min

PhoneIQ vs Aircall: Quick Overview

Both PhoneIQ and Aircall help teams manage business calls at scale. They’re cloud-based, modern, and widely used by sales and support teams. The difference isn’t in whether they handle calls — it’s in how deeply those calls connect to your revenue workflows.

Jan 28, 2026
  by
Shishir K.
Call Center
10 min

Best Call Center Software: How to Turn Chaos Into Clarity for Your Business

Is your business outgrowing its phone system? Discover how to upgrade your call center and why Salesforce users should try the PhoneIQ app today.

Jan 26, 2026
  by
Shishir K.
Sales Engagement
17 min

How to Automate Post-Call Actions with Salesforce Flow

In a fast-paced business environment, the minutes following a phone call are critical. However, manual updates often lead to "admin fatigue" and data gaps. By leveraging Salesforce Flow, you can automate these post-call workflows, ensuring your data stays clean and your customers stay engaged.

Jan 23, 2026
  by
Kory Westerburg
Salesforce
60 min

The Ultimate Salesforce CTI Optimization Checklist: Making Your Phone System Actually Work

Calls aren't logging to the right records. Reports show numbers that don't match what actually happened. Sales reps are keeping external spreadsheets because they don't trust Salesforce data. Your admin is spending hours every week troubleshooting the same issues over and over. And worst of all, reps have started dialing from their personal phones because "it's just faster that way."

Jan 20, 2026
  by
Kory Westerburg
Salesforce
50 min

The Admin's Guide to Salesforce Open CTI Configuration

Open CTI has been around for over a decade, but somehow it still manages to confuse even experienced Salesforce admins. Maybe it's the JavaScript API that feels foreign if you're used to point-and-click configuration. Maybe it's the abstraction layer between telephony providers and Salesforce that makes troubleshooting feel like detective work. Or maybe it's just that the documentation assumes you already know what you're doing.

Jan 15, 2026
  by
Kory Westerburg
Salesforce
50 min

Integrating PhoneIQ with Salesforce Service Cloud Voice

Service Cloud Voice changed the game when Salesforce launched it. For the first time, you could handle telephony directly within Salesforce without cobbling together third-party CTI adapters and hoping everything worked. But here's the thing: Service Cloud Voice is primarily built for service teams handling inbound support calls. What about sales teams who need sophisticated outbound dialing, AI-powered conversation intelligence, and power dialing capabilities?

Jan 13, 2026
  by
Kory Westerburg
Salesforce
42 min

How to Build an AI-Enhanced Power Dialer in Salesforce

The landscape of sales engagement is changing faster than most teams can keep up with. If you're a Salesforce admin reading this in early 2026, you already know that the old ways of managing call campaigns just aren't cutting it anymore. Your sales reps need to connect with more prospects, have better conversations, and close deals faster. And honestly, they need technology that actually helps them instead of getting in their way.

Jan 12, 2026
  by
Kory Westerburg
Salesforce
25 min

Salesforce CTI in 2026: What's New and What's Next

We're entering 2026 with major shifts happening in the Salesforce CTI landscape. Some of these changes have been building for months, while others represent new directions that will reshape how contact centers operate within Salesforce.

Jan 6, 2026
  by
Kory Westerburg

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