Sales engagement software is critical to shortening sales cycles by integrating with the communication channels and tools sellers use most. With this, Sales leaders ensure tight management of sales messaging and automation of essential tasks, messages, and workflows.
In today’s world, where technologies like WebRTC and high speed internet have become mainstream and every business had to go remote overnight, cloud VoIP became an essential technology for business continuity worldwide.
VoIP or Voice over internet protocol enables people to make and take phone calls using an internet connection. Since its inception in 1995, VoIP has evolved to become a mainstream technology that both consumers and businesses are increasingly adopting for their day to day communications.
An IVR or interactive voice response is a technology that allows callers to interact with a phone system using DTMF codes or voice commands. Traditionally IVR technology was only available to midsize and large companies with the IT budget to buy and maintain these systems, which were inflexible and highly complex to change once deployed in production.
When sourcing for a Salesforce CTI solution on the AppExchange you can quickly become overwhelmed by the number of vendors available. Today we’ll help you navigate the first steps of selecting the right Salesforce CTI solution for your business by segmenting vendors into three categories: Complete Phone Systems, Dialers and Connectors.
With any modern application, expecting that once the initial deployment is completed, you won’t need to work on any enhancements and add ons is unrealistic. There needs to be a mechanism in place to track and monitor the value creation efforts of the applications and systems in place.