An IVR or interactive voice response is a technology that allows callers to interact with a phone system using DTMF codes or voice commands. Traditionally IVR technology was only available to midsize and large companies with the IT budget to buy and maintain these systems, which were inflexible and highly complex to change once deployed in production.
When sourcing for a Salesforce CTI solution on the AppExchange you can quickly become overwhelmed by the number of vendors available. Today we’ll help you navigate the first steps of selecting the right Salesforce CTI solution for your business by segmenting vendors into three categories: Complete Phone Systems, Dialers and Connectors.
With any modern application, expecting that once the initial deployment is completed, you won’t need to work on any enhancements and add ons is unrealistic. There needs to be a mechanism in place to track and monitor the value creation efforts of the applications and systems in place.
It’s incredible how time flies when you’re having fun! And yes it’s that time of the year for another major Salesforce release. We cover some of the things we loved about the 2020 Salesforce Summer Release that caught our eye.
We are happy to announce the release of PhoneIQ’s CTI integration with Salesforce High Velocity Sales!