Salesforce really built itself into a giant by nailing the core infrastructure that serves as the foundation for the organization’s highly customizable CRM. One of these key fundamental components is the relationship between objects and records. This is the “secret sauce”
We get it. It’s not always easy to juggle professional projects with continuous training and updating, so knowing exactly where to turn to as doubts arise is vital.
Having a great contact center plays a crucial role in driving revenue. Conversation intelligence can make your performance better and your customers happier.
Live web chat in Salesforce Service Cloud helps connect with customers and offer real-time support, which is key to any customer-centered support team
Have you ever asked yourself, “How did Salesforce become, and still is, the #1 Cloud-based Customer Relationship Management (CRM) platform in the world?"
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A fully integrated call center system lets users capture all inbound call interactions in Salesforce and report on call outcome, duration, and key metrics to make a successful management of call center activity.
Computer telephony Salesforce integrations can help your company with interoperability. Let’s compare the solutions Cloudtalk, Aircall, and PhoneIQ.
Salesforce’s promise of mobile CRM is dual, offering not just mobile data access but, perhaps more importantly, the ability to use your CRM as a platform to construct and complete a mobile strategy.
In this article, we’ll look at how inside sales have changed since the advent of the ‘new normal’ to the post-pandemic era we are now moving into.
When you upgrade your business to include call center capabilities, you increase your ability to provide satisfying customer experiences and convert sales through calling campaigns. But, before you implement a call center solution, you need to learn what features and functions are must-haves.
Tracking call outcomes is the core responsibility of any contact center manager to ensure the right balance between the accuracy of call results and call center efficiency.