The next question is - how do you integrate your telephone communication systems so that they work seamlessly with Salesforce?
It’s no exaggeration to say that VoIP has revolutionised the way we communicate with each other - especially when it comes to business communications.
With the boom of remote work and increasing customer demands, in 2021, as never before, the integration between your communications infrastructure and Salesforce needs to be managed appropriately.
In today’s world, where technologies like WebRTC and high speed internet have become mainstream and every business had to go remote overnight, cloud VoIP became an essential technology for business continuity worldwide.
VoIP or Voice over internet protocol enables people to make and take phone calls using an internet connection. Since its inception in 1995, VoIP has evolved to become a mainstream technology that both consumers and businesses are increasingly adopting for their day to day communications.
If your company is using Salesforce, you already understood the key benefits of cloud vs. on premise solutions. In call center software and unified communications, things tend to get a bit more tricky. Here is a quick overview of platform architectures.