PhoneIQ | Blog: IT Category

2 min

Expert tips to get the most out of your call center software in 2023

How you use your call center software is just as important, if not more, than what you use. There are five key tips to maximizing the usefulness of your software and delighting customers.

Jan 5, 2023

by

Stephen Lowisz

2 min

Expert tips to get the most out of your call center software in 2023

How you use your call center software is just as important, if not more, than what you use. There are five key tips to maximizing the usefulness of your software and delighting customers.

2 min

5 Strategies to Boost Call Center Revenue Growth in 2023

Call centers are looked at as cost centers; however, they can be revenue generating machines. Done right, call center sales teams should scale revenue while customer success directly correlates to the retention of that revenue. The more sophisticated your call center is, the more you can quantify.

2 min

Best practices for SMS texting in business + 10 templates you won't get enough of

Are you looking to generate leads and gain extra business for your organization? SMS texting could be the way to go.

2 min

7 Virtual PBX Benefits You Can't Afford to Overlook

Have you considered moving to a virtual PBX system? If you haven't, here are seven compelling benefits you'll discover when moving to Virtual PBX.

2 min

5 Reasons Why You Need a Toll-Free Number (and How to Get One)

Toll-free numbers are completely free and can increase your brand’s value in a number of ways. Here’s what it is, and you can get one.

2 min

7 Reasons Real Estate Agencies are Using Salesforce for CCaaS

CCaaS manages and tracks the entire customer experience from beginning to end. Here are the 7 reasons Real Estate agencies are using it to support and capture interactions with prospects and clients.

Dec 7, 2022

by

Stephen Lowisz