How you use your call center software is just as important, if not more, than what you use. There are five key tips to maximizing the usefulness of your software and delighting customers.
Call centers are looked at as cost centers; however, they can be revenue generating machines. Done right, call center sales teams should scale revenue while customer success directly correlates to the retention of that revenue. The more sophisticated your call center is, the more you can quantify.
Are you looking to generate leads and gain extra business for your organization? SMS texting could be the way to go.
Have you considered moving to a virtual PBX system? If you haven't, here are seven compelling benefits you'll discover when moving to Virtual PBX.
Toll-free numbers are completely free and can increase your brand’s value in a number of ways. Here’s what it is, and you can get one.