PhoneIQ | Blog: Customer service Category

10 min

The AI-Powered Feedback Loop: How PhoneIQ Bridges Sales Performance and Customer Experience

In today’s hypercompetitive market, every customer interaction contains valuable insight. Each call reveals insights about buyer behavior, sentiment, and intent — but without structure, that data fades as soon as the line disconnects.

Nov 25, 2025

Courtlynd Xu

15 min

How PhoneIQ AI + Custom KPIs Empower Every Department to Win More, Faster

PhoneIQ brings that same power directly into the flow of your customer communications. Every call, voicemail, and message becomes structured data that can be analyzed for patterns, response times, sentiment, keyword frequency, or talk-listen ratios. Then, through custom KPI dashboards, department leaders can define exactly which metrics matter most and visualize them in real time.

Nov 22, 2025

Courtlynd Xu

Customer service

15 min

8 Ways Conversation Intelligence Propels Contact Center Profitability in 2026

In 2026, contact centers are no longer just cost centers. Organizations are transforming every interaction into actionable intelligence. The foundation of this transformation is conversation intelligence or the ability to automatically capture, analyze, and operationalize every customer interaction across voice, chat, and messaging channels. When integrated deeply into Salesforce via CTI Integration and Sales Cloud Integration, conversation intelligence empowers contact centers to drive revenue, improve operational efficiency, and enhance the customer experience.

Oct 30, 2025

Kory Westerburg

Customer service

2 min

Better CX: 5 ways to leverage integrating Salesforce with CCaaS for customer support

Call Center managers who sustain high service levels in customer support, know Good CX means faster response times, shorter call queues, and proactive agents who are fully prepared with all the necessary information at their fingertips. Here’s where Salesforce comes in.

Nov 24, 2022

Daniel Martin

Customer service

5 min

5 Reasons Call Centers Should Enable Salesforce Callbacks

About 60% of customers feel that waiting in call queues is the most frustrating part of the service delivery experience. Callbacks increase customer satisfaction by letting them choose whether to wait for an available support agent when call volume is heavy.

Nov 8, 2022

Lucas Shemu

Customer service

2 min

8 Ways Conversation Intelligence Can Propel Contact Center Profitability

Having a great contact center plays a crucial role in driving revenue. Conversation intelligence can make your performance better and your customers happier.

Jul 18, 2022

Estelle Nagel

Customer service

5 min

Top 8 Features to Boost Your Inbound Calling Strategy in Salesforce

A fully integrated call center system lets users capture all inbound call interactions in Salesforce and report on call outcome, duration, and key metrics to make a successful management of call center activity.

Jul 6, 2022

Lucas Shemu