PhoneIQ | Blog: Customer service Category

2 min

Expert tips to get the most out of your call center software in 2023

How you use your call center software is just as important, if not more, than what you use. There are five key tips to maximizing the usefulness of your software and delighting customers.

Jan 5, 2023

by

Stephen Lowisz

2 min

Better CX: 5 ways to leverage integrating Salesforce with CCaaS for customer support

Call Center managers who sustain high service levels in customer support, know Good CX means faster response times, shorter call queues, and proactive agents who are fully prepared with all the necessary information at their fingertips. Here’s where Salesforce comes in.

5 min

5 Reasons Call Centers Should Enable Salesforce Callbacks

About 60% of customers feel that waiting in call queues is the most frustrating part of the service delivery experience. Callbacks increase customer satisfaction by letting them choose whether to wait for an available support agent when call volume is heavy.

2 min

8 Ways Conversation Intelligence Can Propel Contact Center Profitability

Having a great contact center plays a crucial role in driving revenue. Conversation intelligence can make your performance better and your customers happier.

5 min

Top 8 Features to Boost Your Inbound Calling Strategy in Salesforce

A fully integrated call center system lets users capture all inbound call interactions in Salesforce and report on call outcome, duration, and key metrics to make a successful management of call center activity.

7 min

2022 Guide for Call Center Managers to Track Call Results in Salesforce

Tracking call outcomes is the core responsibility of any contact center manager to ensure the right balance between the accuracy of call results and call center efficiency.

7 min

Comparing Call Center Solutions for Salesforce: Talkdesk vs Service Cloud Voice vs PhoneIQ

If your organization already uses the Salesforce CRM for managing customer data and interactions, establishing call center functionality is only a few steps away. There are plenty of call center solutions available for Salesforce, but how can you know which one is best for your operation?

Jun 20, 2022

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