PhoneIQ | Blog: Product Updates Category

2 min

Expert tips to get the most out of your call center software in 2023

How you use your call center software is just as important, if not more, than what you use. There are five key tips to maximizing the usefulness of your software and delighting customers.

Jan 5, 2023

by

Stephen Lowisz

5 min

Product Update: Three Way Conference Calling built for Salesforce

Today, we’re excited to announce we’ve launched Three Way Conferencing! With this feature users can now easily add a third participant to an ongoing call.

2 min

Product Update: Call Lists, All New Contact Sync, Voicemail Transcription & more!

Our team has been working around the clock to deliver on some key features that will hopefully boost productivity and make the PhoneIQ experience better overall.

2 min

Product Update: In Call Actions & Contact Sync Enhancements!

At PhoneIQ we understand the importance of shipping new product features and enhancements fast. We work closely with our customers and prospects to understand their needs and build new capabilities based on their valuable feedback.

2 min

December news: New Live Console and more!

We are happy to announce the launch of our brand new Live Console! Included with our Premium and Enterprise editions, it enables supervisors to easily monitor and manage agent status in real time, coach reps and track inbound call volume from one convenient place.

Dec 5, 2019

by

Alvaro Vargas