PhoneIQ | Blog: Product Updates Category

20 min

Salesforce Permissions Explained by a Developer: Organization-Wide Defaults vs Role Hierarchy

As Salesforce developers, we don’t just “make things work.” We build scalable, secure data architectures that keep complex integrations — like PhoneIQ’s native CTI for Salesforce — running smoothly. When call data, contact records, and activity logs flow directly between your phone system and Salesforce, record-level security becomes critical.

Oct 28, 2025

Kory Westerburg

7 min

Revolutionizing Customer Interactions: How AI-Driven Call Management is Shaping the Future of Sales and Service

In today’s fast-paced business world, exceptional customer service and efficient sales processes are more critical than ever. As customer expectations continue to rise, businesses must leverage technology to stay ahead of the curve. Enter AI-driven call management solutions—a revolutionary approach that is transforming how companies handle sales and service interactions. In this blog post, we’ll explore how AI-driven call management is reshaping the future of customer interactions, its benefits, and how businesses can leverage this technology for unparalleled success.

Sep 17, 2024

Kory Westerburg

Product Updates

5 min

Product Update: Three Way Conference Calling built for Salesforce

Today, we’re excited to announce we’ve launched Three Way Conferencing! With this feature users can now easily add a third participant to an ongoing call.

Dec 27, 2021

Elena Arretche

Product Updates

2 min

Product Update: Call Lists, All New Contact Sync, Voicemail Transcription & more!

Our team has been working around the clock to deliver on some key features that will hopefully boost productivity and make the PhoneIQ experience better overall.

Sep 9, 2021

Alvaro Vargas

Product Updates

2 min

Product Update: In Call Actions & Contact Sync Enhancements!

At PhoneIQ we understand the importance of shipping new product features and enhancements fast. We work closely with our customers and prospects to understand their needs and build new capabilities based on their valuable feedback.

Jul 14, 2021

Alvaro Vargas

Product Updates

2 min

December news: New Live Console and more!

We are happy to announce the launch of our brand new Live Console! Included with our Premium and Enterprise editions, it enables supervisors to easily monitor and manage agent status in real time, coach reps and track inbound call volume from one convenient place.

Dec 5, 2019

Alvaro Vargas