PhoneIQ | Blog: Sales Engagement Category

12 min

Transforming Sales and Service with Salesforce CTI: A Complete Guide to CTI Integration, IVR, Call Analytics & More

Delivering exceptional customer experiences isn’t just a nice-to-have—it’s a competitive necessity. As organizations strive to meet rising customer expectations while boosting efficiency and revenue, technology continues to play a central role. Salesforce, the world’s #1 CRM platform, empowers businesses to manage customer relationships effectively. However, its power multiplies when combined with Computer Telephony Integration (CTI). Enter Salesforce CTI: a game-changing solution that bridges the gap between telephony systems and Salesforce, empowering sales and service teams to work faster, smarter, and more effectively.

Apr 29, 2025

Kory Westerburg

7 min

Maximizing Sales Engagement with Salesforce: Unlocking the Power of Sales Cloud (Formerly High Velocity Sales)

Sales teams are under constant pressure to close deals quickly while maintaining high levels of personalization. To achieve this delicate balance, they need powerful tools that enable them to work smarter, not harder. This is where Salesforce’s Sales Cloud, formerly known as High Velocity Sales (HVS), comes into play.

Nov 12, 2024

Kory Westerburg

Sales Engagement

5 min

Unlocking Success in the Finance Industry: Key Phone System Features for Business Growth

In the competitive landscape of the finance industry, effective communication and operational efficiency are paramount. Financial institutions, from banks and investment firms to insurance companies and financial advisors, face unique challenges that require innovative solutions. A robust phone system can significantly enhance client interactions, streamline workflows, and ultimately drive business success. In this blog post, we will explore the essential phone system features that finance businesses should consider to thrive in today's dynamic environment.

Oct 31, 2024

Kory Westerburg

Sales Engagement

7 min

Boosting Sales Success with PhoneIQ's Local Presence Dialing

In the competitive world of sales, small tweaks can have a big impact on success. One of those key adjustments is local presence dialing, a feature that increases the chances of getting a prospect to pick up the phone.

Oct 3, 2024

Kory Westerburg

Sales Engagement

5 min

How to Keep Your Sales Pipeline Full with Effective Prospecting

One of the most significant challenges in sales is keeping a full pipeline. With constant market shifts, competitors vying for the same customers, and prospects slipping away, maintaining a steady stream of leads can feel daunting. However, an effective prospecting strategy can ensure your sales pipeline remains robust and continuously moving.

Oct 1, 2024

Kory Westerburg

Sales Engagement

2 min

The Secrets to Effective Outbound Sales Calls

In the realm of sales, outbound calls remain a cornerstone of proactive customer outreach. While the digital age has ushered in various communication channels, the art of the phone call endures as a powerful tool for building relationships and closing deals. Mastering the art of effective outbound sales calls requires a blend of timing, technique, and leveraging the right tools to maximize efficiency. Here’s how you can elevate your outbound calling strategy to drive meaningful connections and results.

Jul 9, 2024

Kory Westerburg

Sales Engagement

5 min

Building a Winning Sales Routine: Daily Practices for Success

In the dynamic world of sales, success often hinges on more than just talent—it's about cultivating effective daily habits that foster consistency and productivity. A well-structured sales routine not only maximizes your efficiency but also enhances your ability to build relationships and close deals. Let's delve into key daily practices that can elevate your sales game, with insights on how leveraging tools like PhoneIQ can streamline and enhance your routine.

Jun 20, 2024

Kory Westerburg