Salesforce Quarterly releases include a wide variety of major enhancements, minor tune-ups, community requests, and bug repairs. This year’s Summer Release doesn’t have the flash of some updates, but for admins, users, developers, and others in the Salesforce ecosystem, these seemingly minor enhancements have people excited. Let’s just say . . . if you know then you know.
International call centers can use virtual numbers to establish a local presence and boost productivity.
As automation grows, several businesses are trying to shift to labor-free processes. However, sales services and call centers can't be automated easily because customers want to talk to another person, not a robot.
Call center managers need to develop recording and analyzing strategies to seamlessly juggle their administrative and managerial tasks while also fitfully serving customers to continue bringing in business
Salesforce Call Routing or Smart Routing is a feature that can detect the caller's incoming number and automatically route them to the most suitable -and available- agent to take that call. This means that if a customer is calling, the IVR can route the caller to the customer's account executive with no caller input or, alternatively, to a sales queue or voicemail if the AE is unavailable.
What, exactly, constitutes excellent customer service? How quickly should calls be answered?