PhoneIQ | Blog: Customer Support Category

20 min

10X Your Salesforce Experience with Cutting-Edge CTI and Call Center Software

Revolutionize your CRM with Salesforce CTI and modern phone systems like PhoneIQ. Discover key features, benefits, comparisons, and expert tips to elevate your call center operations.

Kory Westerburg

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Customer Support

Founder Journey

Product Updates

Customer Support

12 min

15 KPIs every Salesforce call center manager should track in Service Cloud

Call Center KPIs are essential metrics that every contact center manager needs to track and measure to ensure the performance of their contact center.

Customer Support

5 min

3 tips to effectively track inbound lead response time in Salesforce

Lead response time is one of the most important metrics to drive conversions and revenue in B2B businesses.

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