Give Salesforce The Power Of Voice

PhoneIQ is a new kind of phone system specially built for Salesforce and designed to do all the busy work so your team can focus on selling and better servicing your customers.

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All-in-one communications solution
for Salesforce

Salesforce Powered Phone System

A complete cloud phone system with Salesforce powered Call Routing

Cloud Call Center

A fully integrated call center solution for Sales & Service Cloud

Conferencing & Collaboration

HD voice & video conferencing, team messaging and collaboration tools.

Mobility

Enable anywhere Sales and Service with PhoneIQ mobile.

PhoneIQ for Sales Cloud

PhoneIQ integrates all communications seamlessly with Sales Cloud, dramatically accelerating your teams’ productivity, engagement rate and success while logging all their activity and performance metrics. A true multi channel solution with fully fledged telephony, HD voice & video conferencing, messaging and agent mobility within Salesforce.

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Create or assign calls to existing Salesforce objects. Provide insight into historical activity. Enable click to dial and screen pop, transfer or put callers on hold.
Manually create call lists or import custom list views from Salesforce to kickstart dialing campaigns to contacts, leads or accounts.
Allow agents to add call comments, disposition codes, calls tags and more to calls and relevant customer information is retained within Salesforce.
Seamlessly move conversations from phone calls to voice conferencing and video conferencing with screen sharing capabilities.

Salesforce Automations

Setup simple workflows to automate common tasks for instant productivity gains. Automatically log calls, create cases and much more using PhoneIQ Automation Builder.

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Salesforce Call Routing

Connect callers to the right agent based on Salesforce data and objects like: leads, contacts, accounts, cases and opportunities.

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Analytics & Reporting

Monitor your call center metrics and make smarter business decisions with our Native Salesforce Dashboards designed to deliver Inbound Sales, Outbound Sales, Service and Agent Reporting.

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Live Monitoring

Get real-time visibility into your call center activity and KPI’s. Coach agents and track overall results with call monitoring, whisper and barge. Set thresholds and targets for automatic performance monitoring.

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Contact sync

Get real-time visibility into your call center activity and KPI’s. Coach agents and track overall results with call monitoring, whisper and barge. Set thresholds and targets for automatic performance monitoring.

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  • Salesforce Automations
  • Salesforce Call Routing
  • Analytics & Reporting
  • Live Monitoring
  • Contact sync

PhoneIQ for Service Cloud

PhoneIQ for Service Cloud delivers progressive call center technology to the #1 customer success platform. Leverage advanced automations, powerful call controls, intelligent call routing and real time reporting to streamline customer support excellence.

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Easily assign calls to new or existing cases. Enhance productivity with click to dial and screenpop. View past contact activity and easily create follow up tasks without leaving a call.
The Salesforce Omni-Channel integration allows you to manage and sync agent statuses in either Salesforce Omni-Channel or PhoneIQ CTI.
Automatically create cases in Salesforce based on specific events like newly enqueued calls, missed calls, voicemails and more.
Gather timely feedback and measure overall customer satisfaction with custom, phone based, surveys that help you gauge customer happiness and call center effectiveness.
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Your Global Phone System for Salesforce

PhoneIQ provides a cloud native phone system designed for global businesses that run on Salesforce, delivering HD voice, video and messaging through a single, mobile ready, platform available worldwide that can be easily deployed by IT in minutes, not weeks.

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Easily manage your entire phone system, call center and unified communications from anywhere. Add new offices, users, phone numbers and provision devices with a couple of clicks. No technical knowledge required.
Eliminate the need for multiple disparate system, with PhoneIQ companies can easily integrate their phone system, voice and video conferencing, team messaging and collaboration tools into one easy to use solution.
PhoneIQ operates a globally distributed communications network with low latency architecture that allows customers with offices across the globe to automatically connect to the nearest available data center, ensuring call quality, reliability and global scalability.
Empower your team to work from anywhere. PhoneIQ provides mobile, web and desktop apps that allow your team to make and take business calls, text, meet and access all their phone system functionality on the go while keeping all their activity in sync with Salesforce.

Enable anywhere sales & service

Empower your team to work from anywhere. PhoneIQ for iOS and Android allows reps to make and take business calls, text and access their phone system functionality from anywhere while keeping all their activity in sync with Salesforce.

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Future proof your business communications

Multi Level IVR

Intelligent phone menus that help route callers to the right agent.

Automatic Call Recording

Automatically record inbound & outbound calls for quality & compliance.

Advanced Call Queueing

Put callers on hold while agents are unavailable. Choose between various routing options.

Call Monitoring

Allow supervisors to coach new agents with monitor, whisper & barge from the supervisor console.

Advanced Call Controls

Cold & Warm Transfer, hold, call flip between devices, voicemail, BLF and much more.

Voice & Video Conferencing

Host HD voice & video meetings online. Connect via PC, phone or mobile.

Agent Mobility

Make and take phone calls on the go. Access all your business communications from your mobile or desktop device.

Voicemail

Access your voicemail from any device. Use visual voicemail and voicemail to email.

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Empower your team with the leading business communications
solution for Salesforce.
Let’s get started.

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