Multi level IVR
Intelligent phone menus that help route callers to the right agent.
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Automatic call recording
Automatically record inbound & outbound calls for quality & compliance.
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Advanced call queueing
Put callers on hold while agents become available. Choose between various routing options.
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Call monitoring
Allow supervisors to coach new agents with monitor, whisper & barge from the supervisor console.
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Advanced call controls
Cold & Warm Transfer, hold, call flip between devices, voicemail, BLF and much more.
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Online meetings
Connect with your team and customers face to face with simple, hassle free, online meetings.
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Agent mobility
Make and take phone calls on the go. Access all your business communications from your mobile or desktop device.
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Voicemail
Access your voicemail from any device. Use visual voicemail and voicemail to email.
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