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Understanding Salesforce Dialers: Preview Dialing, Power Dialing & Predictive Dialing

A dialer is a piece of software that helps automate the outbound dialing process, eliminating the need to sort through a list of contacts and manually dial out to them. Since their inception, dialers have helped teams boost productivity by dramatically increasing call connection ratios, which translates to more time spent by reps on the …

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10 Things to Look for When Selecting Call Center Software for Salesforce

  Selecting a call center platform to pair with your Salesforce instance is not easy. The AppExchange has seen unprecedented growth in app offerings during the last few years, making it increasingly complex for Salesforce administrators and business managers to distinguish the good from the great. We’ve compiled a no-frills list of key requirements to …

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7 Key Criteria for Selecting a Salesforce CTI Solution

In today’s competitive landscape, communications have become cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale. Legacy telephony and communications infrastructure has been traditionally relegated to IT, operating in siloed environments with no interoperability with …

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