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Introducing PhoneIQ for Salesforce High Velocity Sales

We are happy to announce the release of PhoneIQ’s CTI integration with Salesforce High Velocity Sales! With this new release we continue to renew our commitment to building the best telephony and cloud communications solution for companies using Salesforce.  Companies leveraging Salesforce High Velocity Sales as their Engagement tool for their Inside Sales teams can …

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5 essential work from home tools to run your business during COVID-19 social distancing

Suddenly found yourself with the need to quickly implement work from home for the first time as a part of the Coronavirus social distancing efforts? Creating an environment to enable fluid communication and collaboration through remote work can be challenging and confusing with the seemingly endless array of online tools. We believe there are five …

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Enabling remote work through the COVID-19 pandemic with PhoneIQ

At PhoneIQ we are committed to helping businesses promote and enable work from home policies to slow down the COVID-19 outbreak. As businesses, we’re forced to make sacrifices and take unprecedented measures to protect the health of our employees while serving the needs of our customers. Maintaining communication with your people and customers have always …

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Comparing Call Center Software Solutions: Purecloud, Multi-instance and On-Premise.

If your company is using Salesforce, you already understood the key benefits of cloud vs. on premise solutions. In call center software and unified communications, things tend to get a bit more tricky. Here is a quick overview of platform architectures. If your company is not bound to any specific requirements, we recommend starting the …

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Understanding Salesforce Dialers: Preview Dialing, Power Dialing & Predictive Dialing

A dialer is a piece of software that helps automate the outbound dialing process, eliminating the need to sort through a list of contacts and manually dial out to them. Since their inception, dialers have helped teams boost productivity by dramatically increasing call connection ratios, which translates to more time spent by reps on the …

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10 Things to Look for When Selecting Call Center Software for Salesforce

Selecting a call center platform to pair with your Salesforce instance is not easy. The AppExchange has seen unprecedented growth in app offerings during the last few years, making it increasingly complex for Salesforce administrators and business managers to distinguish the good from the great. We’ve compiled a no-frills list of key requirements to look …

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