Salesforce Call Routing
Leverage powerful IVR technology that integrates with Salesforce seamlessly to route callers to the right agent based on contact or lead information, cases, and opportunities.
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Salesforce IVR
PhoneIQ smart routing automatically routes callers to the right agent based on caller ID, connecting them to contact, lead, account, case, and opportunity owners in Salesforce. Reduce wait time and deliver a truly unique customer experience with Salesforce IVR technology.
Leverage your Salesforce data
Easily set up custom routing rules using your existing Salesforce data. If an agent is unavailable, PhoneIQ will automatically reroute the caller to another agent, queue, or ring group based on your smart routing settings.
Pair power salesforce call routing with these amazing features:
Boost agent performance with leading Salesforce CTI technology.
Power dialer & local presence
Log every conversation in Salesforce
Screenpop & click to dial
Empower management with actionable insights.
Dashboards & analytics
Track call outcome
Monitor & coach reps
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All-inclusive Telephony for Salesforce.
Call recording
Setup automatic call recording and listen to conversations for coaching & training purposes.
Advanced call queueing
Put callers on hold while agents become available. Choose between various routing options.
Call monitoring
Allow supervisors to coach agents with monitor, whisper & barge from the supervisor console.
Voicemail
Access your voicemail from any device. Use visual voicemail and voicemail to email.
Advanced call controls
Cold & Warm Transfer, hold, call flip between devices, BLF and much more.
Online meetings
Connect with your team and customers face to face with simple, hassle free, online meetings.
