

Leverage powerful IVR technology that integrates with Salesforce seamlessly to route callers to the right agent based on contact or lead information, cases, and opportunities.
Setup automatic call recording and listen to conversations for coaching & training purposes.
Put callers on hold while agents become available. Choose between various routing options.
Allow supervisors to coach agents with monitor, whisper & barge from the supervisor console.
Access your voicemail from any device. Use visual voicemail and voicemail to email.
Cold & Warm Transfer, hold, call flip between devices, BLF and much more.
Connect with your team and customers face to face with simple, hassle free, online meetings.