5 Things we loved about the Salesforce Summer’20 Release
It’s incredible how time flies when you’re having fun! And yes it’s that time of the year for another major Salesforce release. Today we cover some of the things we loved about the 2020 Salesforce Summer Release that caught our eye.
Work Through Lists with Ease Using Split View for Standard Navigation
Similar to what you can see today in tasks, this feature helps you to work through multiple records in a list.
The list is collapsible, and you can easily go back and change the list view to either standard or kanban views.
Speed Up Org Maintenance with the Optimizer App
The optimiser just became an app, not a file! We were lucky enough to see a sneak peek of this change. We really look forward to this, mainly because the outcome of running the optimiser are records! Records are actionable, they can be contextual and, most importantly measurable (via reports).
In terms of performance and usage this shouldn’t have any major impact, but it may be interesting to see if this change may be in any manner reflected in data storage.
Check out some more here!
Meet the In-App Guidance Builder
The in-app guidance had an upgrade! It reminds me of the interface when creating macros in Lightning.
Aside from adding the ‘prompt type, now you have the ability to add steps if you are using walkthroughs (new addition which require MyTrailhead), clone it and see how it looks as you build it.
Gather Post-Chat Customer Feedback
Something that we imagine most customers may be using ‘live agent’ is already in place with customization. Today with surveys you can easily embed it on your Chat Snap-in simply by adding it on your service deployment.
So if you have and use ‘surveys’ licences this may be a good one to do some clearing up.
Break Up Your Record Details with Dynamic Forms
Last but not least, some super news! Dynamic Forms is the next step in the evolution of Lightning record pages. It adds the ability to configure record detail fields and sections inside the Lightning App Builder.
This was announced over Dreamforce last year. It’s a Non-GA Preview, meaning it’s to be used at your own discretion and has limitations.