Call Center

Disposition Notes & Codes

Add call summary notes and track call results with disposition codes while ensuring relevant information is seamlessly synced to Salesforce.

Custom Disposition Codes

Disposition codes allow management to easily track call results and ensure every interaction is correctly documented in Salesforce. Agents can add further detail with call notes, enabling them to share relevant information easily in their CRM.

Salesforce Activity Sync

With PhoneIQ, every call and customer interaction is seamlessly synced to Salesforce, enabling your entire team to access and update activity records instantly, providing a 360 view of the customer.

Reporting & Analytics

Leadership can make data-driven decisions based on call outcomes and results, with real-time Salesforce native dashboards that provide sales and support KPI’s at a glance.

Pair click to dial capabilities with these amazing features:

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