Salesforce Integration

Realtime contact sync

Realtime contact sync between Salesforce and PhoneIQ ensures contact information is up to date and available when agents need it the most.

One or two-way data flow

Configure bidirectional or unidirectional sync to ensure consistency in your customer data across your apps and devices in real time.

Field mapping

Setup custom field mapping settings for objects like contacts, leads, accounts and person accounts, and manage advanced settings like default objects to avoid duplicate records.

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