“Hosted dialers” is a shortened term for “cloud hosted auto-dialers”. Compared to on-premise auto-dialers, the maintenance and upkeep of a dedicated hosted dialer is provided by the service’s vendor and the business only needs to have an Internet gateway to use their service.
The definition of a hosted dialer describes any auto-dialer or predictive dialer that is based in the cloud. Cloud dialers offer the advantage of democratizing hardware costs as well as IT costs, since they are often easier to configure than traditional dialing solutions. They are often used by telemarketers, customer service agents and inside sales reps in order to minimize time spent dialing and enable agents to spend more time speaking on the phone. Hosted dialers can sometimes integrate with other cloud-based solutions such as Salesforce in order to log call metrics.
Auto-dialers (or Power-Dialers) are a good thing for any business that relies on outbound phone calls to engage customers in bulk.
Even for small businesses, a hosted dialer makes sense. They don’t need dedicated IT teams or expensive server-grade equipment to take advantage of the service, and any support or maintenance costs are covered by their subscription.
One of the advantages of getting a cloud-based service is the availability of other cloud-based tools that can be integrated into the service you’re subscribed to.
For example, Salesforce, one of the major business-inclined cloud computing software that specializes in customer relationship management, can easily be integrated with a majority of hosted dialers to be able to record call metrics and other customer-related information during the call. Salesforce can even provide live dashboards and data visualization for sales teams to give them real-time updates.
PhoneIQ is the world’s leading communications platform for Salesforce, offering an all-inclusive Phone System that seamlessly connects to your CRM.