Call Center

Call barge

Managers can instantly hop on active calls between agents and customers, automatically starting a three-way call.

Quality & Coaching

Enable managers to barge-in to assist and guide agents, providing real-time training and coaching to onboard new agents quicker.

Timely solutions

Help reps handle important or complex calls with timely interventions. Managers can further speak to the customer directly after joining the ongoing call, avoiding call transfers and escalations.

PhoneIQ Office

Seamlessly connecting Thrifty’s multi-location business

Giorgio Pagliuca
Managing Director

Pair call barge capabilities with these amazing features:

Live supervisor console
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Call monitoring
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Managed screen pop
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