Call Center
Call barge
Managers can instantly hop on active calls between agents and customers, automatically starting a three-way call.
Quality & Coaching
Enable managers to barge-in to assist and guide agents, providing real-time training and coaching to onboard new agents quicker.
Timely solutions
Help reps handle important or complex calls with timely interventions. Managers can further speak to the customer directly after joining the ongoing call, avoiding call transfers and escalations.
Pair call barge capabilities with these amazing features:
