Salesforce Integration
Live supervisor console
Make real-time, data driven, decisions with the Live Supervisor Console, providing deep insight into agent performance and tools that allow managers to listen, monitor or barge-in.
Live Monitoring
Easily visualize queued and connected calls through the admin dashboard with The Live Supervisor Console. Remotely manage the call center status of agents.
Agent Coaching
Supervisor’s can easily hop into active calls and choose to silently monitor, whisper to their agents, or barge in by starting a full 3 way conference call.
Pair live supervisor console capabilities with these amazing features:
