Salesforce Integration

Live supervisor console

Make real-time, data driven, decisions with the Live Supervisor Console, providing deep insight into agent performance and tools that allow managers to listen, monitor or barge-in.

Live Monitoring

Easily visualize queued and connected calls through the admin dashboard with The Live Supervisor Console. Remotely manage the call center status of agents.

Agent Coaching

Supervisor’s can easily hop into active calls and choose to silently monitor, whisper to their agents, or barge in by starting a full 3 way conference call.