How you use your call center software is just as important, if not more, than what you use. There are five key tips to maximizing the usefulness of your software and delighting customers.
More and more aspirants are flocking towards Salesforce for lucrative job opportunities. If you’re one of them, make sure you read these tips for transitioning to a Salesforce career and soar!
When it comes to prospecting successfully, taking a realistic and well-defined approach to reach potential customers will most likely convert to sales. Here are 9 tips to prospect like a Salesforce pro.
As you set up the marketing automation platform with your implementation partner, make sure you implement it the right way to reap all its benefits.
Sales agents figured out a way to focus on important leads a long time ago. The answer was Lead Scoring.
Analyzing your call center data can reveal areas for improvement and optimization. Here are five battle-tested methods you can use to analyze call center data in Salesforce.
A complete guide to understanding the nature, scope, and importance of the Salesforce Business Analyst Certification, along with tips to ace the examination.