PhoneIQ | Blog: IT Category

10 min

Service Cloud CTI Setup Guide for Admins

Setting up CTI in Service Cloud is one of those admin tasks that looks straightforward in the documentation but reveals layers of complexity once you actually start. You're dealing with Call Centers, softphone layouts, permissions, custom objects, and integration with your telephony provider. Each piece has dependencies on other pieces. Miss one configuration detail and half your team can't make calls.

Feb 12, 2026

Kory Westerburg

5 min

Comparing Call Center Solutions for Salesforce: Nice incontact vs Five9 vs PhoneIQ

When you upgrade your business to include call center capabilities, you increase your ability to provide satisfying customer experiences and convert sales through calling campaigns. But, before you implement a call center solution, you need to learn what features and functions are must-haves.

Jun 27, 2022

Steven White

5 min

Comparing Phone Systems for Salesforce: Dialpad, Five9, and PhoneIQ

Computer telephony Salesforce integrations can help your company with interoperability. Let’s compare the solutions Dialpad, Five9, and PhoneIQ.

Jun 22, 2022

Estelle Nagel

10 min

Comparing CTIs for Salesforce: Tenfold, Revenue.io (former RingDNA) and PhoneIQ

Computer telephony integrations can help your company with interoperability. Let’s compare the solutions Tenfold, Revenue.io, and PhoneIQ.

Jun 9, 2022

Estelle Nagel

12 min

Softphones explained: Top Characteristics and Benefits

What's a Softphone and How does it work? Today, If you want to modernize business communications, you may have come across the so-called 'Softphone''. This article will discuss what a Softphone is and reveal its top characteristics or features and benefits to your business. A softphone is a software-based phone that allows you to make calls over the internet without depending on an actual telephone. The softphone looks similar to your mobile device's keypad or dialer. To place calls, simply download the Softphone application on your device then connect to your business phone services using the login information.

Jun 8, 2022

Lucas Shemu

5 min

Comparing CTIs for Salesforce: Lightning Dialer, Fastcall and PhoneIQ

Computer telephony integrations can help your company operate with better interoperability. Let’s compare the solutions Lightning Dialer, fastcall, and PhoneIQ.

Jun 3, 2022

Estelle Nagel