PhoneIQ | Blog: Salesforce Category

25 min

Salesforce CTI in 2026: What's New and What's Next

We're entering 2026 with major shifts happening in the Salesforce CTI landscape. Some of these changes have been building for months, while others represent new directions that will reshape how contact centers operate within Salesforce.

Kory Westerburg

Categories

Customer Support

Founder Journey

Product Updates

5 min

5 Tips to Successfully Deploy Einstein Call Coaching in Salesforce

Einstein Call Coaching is an AI-driven feature that brings conversational intelligence and is aimed to increase the success rate for sales people and help optimize customer interactions. In this article, we’ll take you step-by-step through the deployment of this powerful tool.

7 min

Everything you should know about the Salesforce Spring ‘22 Release

Join us while we go through some of the latest innovations Salesforce planned for the Spring ‘22 release. They’re meant to power up both customer and employee experience, thus helping companies achieve success in a smarter way. Ready? Let’s go!

7 min

Steps for a successful Health Cloud deployment

This article is primarily focused on providing tips for a successful Health cloud deployment. If you are thinking of using Health Cloud or are in the process of deploying Salesforce Health Cloud, then this article provides some tips and best practices to make the transition to Health cloud seamless.

7 min

Comparing Gong, Einstein Conversation Insights & Chorus for Conversation Intelligence.

This article dives deep to compare three CI platforms; Gong, Einstein Conversation Insights & Chorus. It aims to provide a buyer's guide in selecting the right fit CI solution based on four key points of discussion.

7 min

Salesforce Architect Interview Questions & Answers

Obtaining a position as an architect will be a multi-year endeavor if you are just starting out, so be intentional about the roles and opportunities you are taking in the time leading up to making the leap!

7 min

Comparing Salesforce Financial Services Cloud with Junxure and Redtail

Enter this article, which will help you demystify your options and help formulate your transformation strategy.

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