PhoneIQ | Blog: Salesforce Category

25 min

Salesforce CTI in 2026: What's New and What's Next

We're entering 2026 with major shifts happening in the Salesforce CTI landscape. Some of these changes have been building for months, while others represent new directions that will reshape how contact centers operate within Salesforce.

Jan 6, 2026

by

Kory Westerburg

5 min

5 Salesforce admin secrets you should know about

With any modern application, expecting that once the initial deployment is completed, you won’t need to work on any enhancements and add ons is unrealistic. There needs to be a mechanism in place to track and monitor the value creation efforts of the applications and systems in place.

2 min

5 Things we loved about the Salesforce Summer’20 Release

It’s incredible how time flies when you’re having fun! And yes it’s that time of the year for another major Salesforce release. We cover some of the things we loved about the 2020 Salesforce Summer Release that caught our eye.

5 min

8 Things to look for when selecting call center software for Salesforce

We’ve compiled a no-frills list of key requirements to look for that should help you streamline your call center vendor selection process.

5 min

7 Key criteria for selecting a Salesforce CTI solution

In today's competitive landscape, communications have become a cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale.

Sep 19, 2019

by

Alvaro Vargas