PhoneIQ | Blog: Sales Engagement Category

5 min

Top Reasons to use Sentiment Instead of Reply Rate to Choose Your Best Cold Email Templates

Are you still using Reply Rates to measure the success of your email campaigns? Sentiment Analysis is a much more effective way to create winning emails.

Sep 2, 2021

Estelle Nagel

Sales Engagement

7 min

7 KPIs every Salesforce call center manager should track in Sales Cloud

If you’re a sales professional you already know that monitoring KPIs and using them to direct your strategy is fundamental to the success of any sales team.1. Inbound Response Time 2. Total activities per rep 3. Total number of leads generated per month

Sep 1, 2021

Daniel Martin

Sales Engagement

12 min

Top 10 best converting Voicemail message templates in Salesforce

We've all rejected cold calls at some point, but who deletes a voicemail without at least checking what it's about?

Jul 29, 2021

Elena Arretche

Sales Engagement

5 min

7 Benefits of Deploying Salesforce Sales Engagement [Former High Velocity Sales]

Perhaps one of the more feature-rich addons to Salesforce’s Sales Cloud, High Velocity Sales (HVS) provides incredible tools for your inside sales team to spend precious time more intentionally and gain actionable insights based on previously unavailable sets of data.

Jun 30, 2021

Tim Bauman

Sales Engagement

5 min

5 benefits of using Voicemail Drop in Salesforce

Your inside sales team is ready to start their day, feeling pumped and want to get on the phone to start selling. But the reality is that connecting with prospects on the phone is much harder than it seems.

Jun 17, 2021

Elena Arretche

Sales Engagement

2 min

How to make outbound calls from the Campaign Members List View in Salesforce

If you are using the campaign object in Salesforce to manage your daily call lists you might be wondering how to add phone fields to the list view so you can use the click to dial function of your OpenCTI enabled softphone.

May 21, 2021