PhoneIQ | Blog: Salesforce Category

15 min

8 Ways Conversation Intelligence Propels Contact Center Profitability in 2026

In 2026, contact centers are no longer just cost centers. Organizations are transforming every interaction into actionable intelligence. The foundation of this transformation is conversation intelligence or the ability to automatically capture, analyze, and operationalize every customer interaction across voice, chat, and messaging channels. When integrated deeply into Salesforce via CTI Integration and Sales Cloud Integration, conversation intelligence empowers contact centers to drive revenue, improve operational efficiency, and enhance the customer experience.

Oct 30, 2025

Kory Westerburg

10 min

Salesforce Reporting & Data Visualization: Tips and Tools to Power Insights in 2025

In today’s fast-paced business environment, data is only as useful as how clearly you can see and act on it. Salesforce remains a core platform for sales, support, marketing, and operations teams—but as data volumes grow, so does the challenge of turning rows and columns into actionable insight. This post walks through updated tips, tools, and best practices for building Salesforce reports and dashboards that are not only accurate but also visually compelling and timely.

Sep 23, 2025

Kory Westerburg

Salesforce

22 min

How to Deploy Standard Field Picklist Values in Salesforce (2025 Update)

When working with Salesforce, picklists are essential for ensuring data consistency, guiding user input, and simplifying reporting. Standard picklist fields (those provided by Salesforce by default) often require value updates across environments (sandbox, QA, production, etc.).

Sep 16, 2025

Kory Westerburg

Salesforce

7 min

Boost Your Salesforce Sales: 5 Must-Have Features from PhoneIQ

In today’s competitive B2B sales environment, it’s not enough to have a CRM — you need an integrated, intelligent communication platform that elevates your team’s performance and eliminates inefficiencies. If your organization relies on Salesforce, you already understand the importance of a well-optimized sales stack. But what if you could take your existing investment further — without adding tech complexity?

Aug 28, 2025

Kory Westerburg

Salesforce

10 min

How PhoneIQ Helps Salesforce Teams Work Smarter with Seamless CTI Integration

Salesforce is the hub for countless organizations. It’s where sales teams track opportunities, customer service managers oversee cases, and admins keep operations running smoothly. But one critical communication channel — the phone — often lives outside Salesforce.

Aug 19, 2025

Kory Westerburg

Salesforce

10 min

Why PhoneIQ’s Salesforce Integration Is a Game-Changer for Small Businesses

As a small business, you’re constantly trying to do more with less. You need enterprise-grade tools that are powerful, but also simple and affordable. That’s exactly what PhoneIQ delivers. Its seamless integration with Salesforce gives you a professional phone system that’s easy to use, scalable, and built to help your team close more deals and support customers better.

Aug 12, 2025

Kory Westerburg

Salesforce

20 min

10X Your Salesforce Experience with Cutting-Edge CTI and Call Center Software

Revolutionize your CRM with Salesforce CTI and modern phone systems like PhoneIQ. Discover key features, benefits, comparisons, and expert tips to elevate your call center operations.

Jun 10, 2025

Kory Westerburg