There isn’t one single dialer that's better than the others, and none of them are perfect. You just need to identify which one works the best for your needs. This article will shed some light on these three, along with their advantages and disadvantages so you can assess which one can take your operations to the next level.
The purpose of this article is to walk through a process for deciding if your organization should use Person Accounts and discuss how to make sure the move goes smoothly.
Your people have to deal with time cards, training, handling customers, meetings, and more on a daily basis. So which of these activities have a tangible impact on your bottom line?
Salesforce Call Routing or Smart Routing is a feature that can detect the caller's incoming number and automatically route them to the most suitable -and available- agent to take that call. This means that if a customer is calling, the IVR can route the caller to the customer's account executive with no caller input or, alternatively, to a sales queue or voicemail if the AE is unavailable.
Are you still using Reply Rates to measure the success of your email campaigns? Sentiment Analysis is a much more effective way to create winning emails.
If you’re a sales professional you already know that monitoring KPIs and using them to direct your strategy is fundamental to the success of any sales team.1. Inbound Response Time 2. Total activities per rep 3. Total number of leads generated per month
Salesforce+ is a digital media network that pivots on video. It's a new streaming service for live experience and original on-demand content series for every role, industry, and line of business that people can view from anywhere in the world.
We all are familiar with product bundling -a method in which a few products are grouped and sold as one unit- and understand that it’s used to enable sales.
Reports are one of the vital ingredients for business success. They are the decision-making tool that helps investigate and evaluate the prime source of problems and increase opportunities.
For Salesforce professionals, Dreamforce isn’t just another conference. It's the super eminent event of the year they are looking forward to.
For those who have taken exams like Salesforce Certified Administrator and Platform App Builder, the Sales Cloud Consultant exam will feel a little different.
When someone enters a restaurant and is asked what they’d like to order, a great way to start would be providing them with a menu card to choose from.
On the surface, it is true that both Salesforce products, Pardot and Marketing Cloud, are used in very similar ways. Salesforce has put major consideration and development into both systems resulting in starkly different use-cases, interfaces, reporting capabilities, and a suite of premium options to expand your business’s martech capabilities.