At PhoneIQ we are committed to helping businesses promote and enable work from home policies to slow down the COVID-19 outbreak.
We are happy to announce the launch of our brand new Live Console! Included with our Premium and Enterprise editions, it enables supervisors to easily monitor and manage agent status in real time, coach reps and track inbound call volume from one convenient place.
Choosing the right Salesforce Dialer is key for every manager handling outbound campaigns. Below we’ll explain the main differences between them, and help you decide which of these dialing systems is the best fit for your team.
We’ve compiled a no-frills list of key requirements to look for that should help you streamline your call center vendor selection process.
If your company is using Salesforce, you already understood the key benefits of cloud vs. on premise solutions. In call center software and unified communications, things tend to get a bit more tricky. Here is a quick overview of platform architectures.
In today's competitive landscape, communications have become a cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale.