When it comes to prospecting successfully, taking a realistic and well-defined approach to reach potential customers will most likely convert to sales. Here are 9 tips to prospect like a Salesforce pro.
To ensure that you are aware of what a premium dialing system should provide, here is an overview of the criteria that should be assessed when choosing a dialer.
CCaaS manages and tracks the entire customer experience from beginning to end. Here are the 7 reasons Real Estate agencies are using it to support and capture interactions with prospects and clients.
As you set up the marketing automation platform with your implementation partner, make sure you implement it the right way to reap all its benefits.
Sales agents figured out a way to focus on important leads a long time ago. The answer was Lead Scoring.
Those that run a call center care about efficiency, effectiveness, and efficacy of their reps. It takes the right technology stack to make those goals realistic.
Analyzing your call center data can reveal areas for improvement and optimization. Here are five battle-tested methods you can use to analyze call center data in Salesforce.
Rather than choosing one or the other, leveraging both UCaaS and CCaaS allows businesses to optimize the customer experience. Here's why
A complete guide to understanding the nature, scope, and importance of the Salesforce Business Analyst Certification, along with tips to ace the examination.
Call Center managers who sustain high service levels in customer support, know Good CX means faster response times, shorter call queues, and proactive agents who are fully prepared with all the necessary information at their fingertips. Here’s where Salesforce comes in.
By automating all the repetitive processes where no human touch is required, sales and marketing teams can get more involved in bringing in new customers and making more sales. But out of all the tools available in the market, Salesforce users must be wondering which marketing automation and lead nurturing tools will help them the most.