Call centers are a primary revenue driver for businesses across the globe. Here are the key 8 KPIs to track outbound campaigns.
Are you looking for ways to take your B2B lead generation strategy to the next level? We’ll show you seven ways Salesforce can help you do exactly that.
Every business needs to find a way of keeping its customers happy - and sales leads flowing. If you want to stay competitive in this highly connected, hyper-personalized world, a single helpline number isn’t enough to meet your customers’ needs.
About 60% of customers feel that waiting in call queues is the most frustrating part of the service delivery experience. Callbacks increase customer satisfaction by letting them choose whether to wait for an available support agent when call volume is heavy.
Winter is coming. Yet unlike the rotten season finale of Game of Thrones, this winter is bringing some significant enhancements from Salesforce. This article focuses on some key features that everyone will find helpful.
Speeding up your sales cycle can save time and money. Here are ten ways to accelerate your B2B sales cycle through automation.
As a developer, have you always sought ways to implement a requirement without using code? Or maybe someone starting a career in the Salesforce ecosystem and looking for somewhere to start with? Well then, this article is for you!
Salesforce really built itself into a giant by nailing the core infrastructure that serves as the foundation for the organization’s highly customizable CRM. One of these key fundamental components is the relationship between objects and records. This is the “secret sauce”
We get it. It’s not always easy to juggle professional projects with continuous training and updating, so knowing exactly where to turn to as doubts arise is vital.
Having a great contact center plays a crucial role in driving revenue. Conversation intelligence can make your performance better and your customers happier.
Live web chat in Salesforce Service Cloud helps connect with customers and offer real-time support, which is key to any customer-centered support team