Blog I PhoneIQ

20 min

10X Your Salesforce Experience with Cutting-Edge CTI and Call Center Software

Revolutionize your CRM with Salesforce CTI and modern phone systems like PhoneIQ. Discover key features, benefits, comparisons, and expert tips to elevate your call center operations.

Jun 10, 2025

Kory Westerburg

7 min

Comparing Gong, Einstein Conversation Insights & Chorus for Conversation Intelligence.

This article dives deep to compare three CI platforms; Gong, Einstein Conversation Insights & Chorus. It aims to provide a buyer's guide in selecting the right fit CI solution based on four key points of discussion.

Jan 4, 2022

Lucas Shemu

Salesforce

7 min

Salesforce Architect Interview Questions & Answers

Obtaining a position as an architect will be a multi-year endeavor if you are just starting out, so be intentional about the roles and opportunities you are taking in the time leading up to making the leap!

Dec 29, 2021

Tim Bauman

Product Updates

5 min

Product Update: Three Way Conference Calling built for Salesforce

Today, we’re excited to announce we’ve launched Three Way Conferencing! With this feature users can now easily add a third participant to an ongoing call.

Dec 27, 2021

Elena Arretche

Customer Support

5 min

How virtual phone numbers can drastically improve your call center performance

International call centers can use virtual numbers to establish a local presence and boost productivity.

Dec 24, 2021

Estelle Nagel

Salesforce

7 min

Comparing Salesforce Financial Services Cloud with Junxure and Redtail

Enter this article, which will help you demystify your options and help formulate your transformation strategy.

Dec 16, 2021

Tim Bauman

Salesforce

7 min

20 most common Salesforce developer interview questions and answers

If you’re reading this article you might be prepping for an interview or getting ready to send your resume. Either way, going through these interview Q&A will be fruitful for you. I can’t promise to give you the whole nine yards for interview questions, but I have tried to cover them to great extent. Once you are thorough with these I’m sure you will be a stone’s throw away from success.

Dec 14, 2021

Divya Chauhan

Salesforce

5 min

Understanding the different Salesforce Certification Pathways

If you're part of the Salesforce ecosystem, you likely are familiar with the different Salesforce certifications available, especially given that they have been releasing new options as of late. With such a high number of certifications each requiring studying and dedication to achieve, here's some help to decide on a personal roadmap.

Dec 10, 2021

Tim Bauman

Customer Support

7 min

How to Create Effective Sales Call Scripts in Salesforce

As automation grows, several businesses are trying to shift to labor-free processes. However, sales services and call centers can't be automated easily because customers want to talk to another person, not a robot.

Dec 8, 2021

Estelle Nagel

Salesforce

7 min

Understanding Salesforce Industries

Salesforce has an obsession with perfection. It manifests itself in different and quirky ways. So much so, they are never happy with their product names as well.

Dec 7, 2021

Aditya Sehgal

Sales Engagement

10 min

How to Create an ABM Campaign in Salesforce

Although account-based marketing has been around for some time, it is now more relevant than ever. B2B businesses can make the most of this approach, as they can target brands that can maximize their ROI. ABM is the most effective strategy that helps you define customer relationships. The method also has significantly higher closing rates, making it ideal for converting high-priority clients.

Dec 6, 2021

Estelle Nagel

Sales Engagement

5 min

5 tips to create Sales Funnels in Salesforce Lightning

Salesforce is a leader in its field that has never left any stone unturned to provide its users the best. So looking at the importance of Sales funnels, Salesforce has included this feature for marketing and sales reps. Here are 5 tips to help you create your Sales Funnel in Salesforce Lightning.

Dec 3, 2021

Divya Chauhan

Salesforce

2 min

5 Things You Should Know About Salesforce Queues

As with any new or existing feature it is worth spending time to brush up on the use cases and identify clever tips and tricks! Here are a few of the most important things to remember when working with Queues:

Dec 2, 2021

Tim Bauman