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Sales Engagement
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Sales Engagement
20 min

How To Take Advantage Of CTI & SMS To Communicate With Your Customers

In a competitive marketplace, small businesses must strive to go above and beyond in their efforts to cater to their customer’s needs. Fortunately, you can enhance interactions between your company and its customers by utilizing SMS applications and Computer Telephony Integration (CTI) software.

Mar 1, 2022
  by
Steven White
IT
15 min

Best Criteria for Selecting a Phone System for Salesforce

Phone systems are essential tools in the modern business environment. However, there are several crucial factors to make when deciding on the best phone system for your business. The phone system technology, such as analog, VoIP, or virtual; the hosting environment, and functionality are all important considerations.

Feb 14, 2022
  by
Lucas Shemu
Salesforce
7 min

Salesforce Lightning Email Templates

Email templates can save a lot of your team’s valuable time. Imagine all the time and energy writing every single email from scratch can add up by the end of the year. Using already-built email templates is demonstrated to enhance productivity by as much as 40%. 

Feb 10, 2022
  by
Wendy Brunner
Sales Engagement
5 min

Comparing Orum, ConnectAndSell, and PhoneIQ for Outbound Calling

Sales engagement platforms help keep sales representatives organized and streamline their work by automating low-level manual tasks and integrating with their existing CRM, phone, email, and other systems. This article will look at three tools used to improve outbound calling through sales engagement and dialers.

Feb 8, 2022
  by
Estelle Nagel
Sales Engagement
7 min

5 Must-Have Features in a Salesforce CTI for International Calling

Integrating a Salesforce CTI to improve your call centers’ international calling capabilities? Here are the top 5 features that will help you achieve this.

Feb 3, 2022
  by
Daniel Martin
Sales Engagement
15 min

10 KPIs Every VP of Sales Should Track in Salesforce

Not tracking your KPIs or even monitoring the wrong ones is a surefire way of setting the entire team up for failure. So we’ve compiled a list of the ten most important KPIs that a VP of Sales should keep an eye on.

Feb 2, 2022
  by
Estelle Nagel
Salesforce
7 min

Understanding Health Cloud Data Models

Here’s a brief introduction to the various Health Cloud Data Models and the purpose and scenarios where they are applicable. Though these Data Models are just the start, with this knowledge you’ll be able to adopt and customize Health Cloud for your specific business use case.

Jan 31, 2022
  by
Aditya Sehgal
Sales Engagement
7 min

5 Best Dashboard ideas for Salesforce you had never thought of

Stick around for a few minutes to learn more about these Dashboards, who the targeted users are, their benefits, and use the ideas to decide which one suits your business!

Jan 28, 2022
  by
Lucas Shemu
Sales Engagement
5 min

Salesforce Sales Cloud and SMS: 5 Tips That Will Help You Increase Revenue

Coupling your messaging tool with your CRM, like Salesforce’s Sales Cloud, is a natural way to ensure you are providing the appropriate level of lead nurturing and capitalizing on opportunities.

Jan 21, 2022
  by
Tim Bauman
Salesforce
5 min

How to create a call list in Salesforce Sales Engagement [Former High Velocity Sales]

We know that how useful it is to categorize our calls based on criteria like call results or specific prospect engagement, like email replies. So let’s drive into how to create a Call list in High-Velocity Sales.

Jan 19, 2022
  by
Divya Chauhan
Salesforce
5 min

5 Tips to Successfully Deploy Einstein Call Coaching in Salesforce

Einstein Call Coaching is an AI-driven feature that brings conversational intelligence and is aimed to increase the success rate for sales people and help optimize customer interactions. In this article, we’ll take you step-by-step through the deployment of this powerful tool. 

Jan 13, 2022
  by
Wendy Brunner
Salesforce
7 min

Everything you should know about the Salesforce Spring ‘22 Release

Join us while we go through some of the latest innovations Salesforce planned for the Spring ‘22 release. They’re meant to power up both customer and employee experience, thus helping companies achieve success in a smarter way. Ready? Let’s go!

Jan 10, 2022
  by
Divya Chauhan

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